How to Activate Your Live Environment? (Business Account Verification & SLA Requirements)

To access real customer data and move from the sandbox (test environment) to the live environment, your business must complete Dojah's account verification process.

Once your business has been successfully verified, your account will be approved for live environment access, allowing you to perform real-time verifications and use production features.

Complete Signing Authority Verification: A company director or authorized signatory must verify their identity and confirm their authority to represent the business. How to complete signing authority verification:

• Log in to your Dojah Dashboard

• Navigate to compliance feature on the sidenav

• Click Compliance feature and update the required information

• Fill up your business details

• Update your business document

• Provide your director details

• Review and sign the MSA

• Submit the required documents and information for review after providing your accurate information and document.

Once submitted, the verification status will show as pending review until it is approved. Get more guided steps here

Who should complete this step?

This verification must be completed by one of the following:

• A company director

• A legally authorized executive

• An authorized signatory listed in company registration documents

Sign the Service Level Agreement (SLA): After completing signing authority verification, Dojah will send a Service Level Agreement (SLA) to your registered email address.

How to complete the SLA requirement:

• Check your email for the SLA document sent by Dojah

• Carefully review the agreement

• Ensure the SLA is signed by:

  • The same director who completed the signing authority verification

  • A witness

• Fill in the contact details required in Clause 22

• Return the signed document as instructed in the email

Your account cannot be activated until the signed SLA is received

Wait for Verification Approval: Once both steps are completed:

• Dojah’s compliance team reviews your submission.

• If everything is in order, your account will be approved for live access.

You will receive a confirmation notification when the activation is complete.