ClientSphereDocs
API reference/Tickets

Get ticket

Fetches a single ticket by its id. Responds 404 if no such ticket exists in this workspace, or if it belongs to the other side of the test/live divide.

GET
/tickets/{id}

Authorization

AuthorizationRequiredBearer <token>

API key as Bearer token: Authorization: Bearer sk_live_.... Use sk_live_ prefixed keys for production data and sk_test_ prefixed keys for sandbox/test data.

In: header

X-API-Key<token>

API key via header: X-API-Key: sk_live_.... Use sk_live_ prefixed keys for production data and sk_test_ prefixed keys for sandbox/test data.

In: header

Path Parameters

idRequiredstring

Resource ID

Format: "uuid"
curl -X GET "https://clientsphere.io/api/v1/tickets/497f6eca-6276-4993-bfeb-53cbbbba6f08" \
  -H "Authorization: Bearer <token>"

Ticket details

{
  "data": {
    "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
    "companyId": "8bb73d03-06b4-47c7-80c7-59301f770eda",
    "title": "string",
    "description": "string",
    "priority": "high",
    "status": "open",
    "type": "support",
    "module": "string",
    "accountId": "3d07c219-0a88-45be-9cfc-91e9d095a1e9",
    "contactId": "b5ec5d98-4bee-4da1-ad24-dde86346cb1d",
    "supportChannelId": "5a1976e8-09c2-498a-bee2-379b8cdcc638",
    "assignedTo": 0,
    "createdBy": 0,
    "resolution": "string",
    "slaDeadline": "2019-08-24T14:15:22Z",
    "firstReplyAt": "2019-08-24T14:15:22Z",
    "slaBreachedAt": "2019-08-24T14:15:22Z",
    "followUpDueAt": "2019-08-24T14:15:22Z",
    "lastCustomerMessageAt": "2019-08-24T14:15:22Z",
    "createdAt": "2019-08-24T14:15:22Z",
    "updatedAt": "2019-08-24T14:15:22Z"
  }
}

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