Write it once. Answer it everywhere.
Knowledge base software with a published help centre on your own domain, and the same articles behind your support team and your chat assistant.
A help centre on your domain, not someone else's subdomain.
Publish categories and articles to a public help centre, point your own domain at it, and control the theme, brand colour and logo so it reads as yours.
Each article carries its own SEO title and description, so the pages you write can be found by the people looking for them.
Verified before it goes live
Matched to your site
On or off, per workspace
The same article, wherever the question is asked.
Articles are not a separate silo. They are the source your team and your assistant both answer from.
Your support team
Search the knowledge base without leaving the conversation.
Your chat assistant
The visitor-facing assistant answers only from your published articles and imported documents.
Your clients
Read it themselves, and tell you whether it helped.
You find out which answers are working.
Every article records how often it has been viewed, and whether readers marked it helpful or not.
Draft, publish and category management are governed by their own permissions, so writing access does not have to mean publishing access.
From a question to an answer that lasts.
The work of answering something once becomes something everyone can use.
Asked
A client raises it in chat or a ticket.
Answered
Someone writes it properly.
Published
It goes to the help centre.
Reused
The team and the assistant answer from it.
Stop answering the same question.
A knowledge base that your team, your assistant and your clients all read from.