Previous history
Understand earlier conversations and support requests.
Start with the client, not just the ticket.
Customer support software that opens every request with the account history, conversations and activity around the client already in view.
A help desk that keeps every issue clear, from open to resolved.
Organise, assign and track client requests with clear ownership and status, while keeping them connected to the account they belong to.
Open requests
Invoice clarification
Access issue
No need to ask the client to repeat the story.
See the information around the account before you reply, including previous requests, sales activity, tasks and commercial history.
Sales activity
See active opportunities and account movement that may matter.
Next actions
Know what is already waiting on your team or the client.
Knowledge
K
Billing questionsReference guide for recurring invoice issues.
K
Account accessSteps for common sign-in and permission requests.
K
Product basicsShared answers for common client questions.
Give the team a shared place to find the answer.
Keep useful support knowledge close to the work so recurring questions do not have to be solved from scratch each time.
The support conversation is part of the relationship.
What happens in support should not disappear from the account. ClientSphere keeps it available to sales and anyone else working with the client.
Give support the full account in view.
Handle requests with the history and client context your team needs to respond well.